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ERICA: An Empathetic Android Companion for Covid-19 Quarantine

2021-06-04 08:14:43
Etsuko Ishii, Genta Indra Winata, Samuel Cahyawijaya, Divesh Lala, Tatsuya Kawahara, Pascale Fung
arXiv_CL
           
Abstract

Over the past year, research in various domains, including Natural Language Processing (NLP), has been accelerated to fight against the COVID-19 pandemic, yet such research has just started on dialogue systems. In this paper, we introduce an end-to-end dialogue system which aims to ease the isolation of people under self-quarantine. We conduct a control simulation experiment to assess the effects of the user interface, a web-based virtual agent called Nora vs. the android ERICA via a video call. The experimental results show that the android offers a more valuable user experience by giving the impression of being more empathetic and engaging in the conversation due to its nonverbal information, such as facial expressions and body gestures.

Abstract (translated)

URL

https://arxiv.org/abs/2106.02325

PDF

https://arxiv.org/pdf/2106.02325.pdf

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