Abstract
The conversational search task aims to enable a user to resolve information needs via natural language dialogue with an agent. In this paper, we aim to develop a conceptual framework of the actions and intents of users and agents explaining how these actions enable the user to explore the search space and resolve their information need. We outline the different actions and intents, before discussing key decision points in the conversation where the agent needs to decide how to steer the conversational search process to a successful and/or satisfactory conclusion. Essentially, this paper provides a conceptualization of the conversational search process between an agent and user, which provides a framework and a starting point for research, development and evaluation of conversational search agents.
Abstract (translated)
对话搜索任务旨在通过自然语言与代理进行交互，使用户能够通过与代理的自然语言对话来解决信息需求。在本文中，我们的目标是开发一个用户和代理之间对话行动和意图的概念框架，解释这些行动如何使用户探索搜索空间并解决他们的信息需求。我们概述了不同的行动和意图，然后讨论了在对话中代理需要决定如何引导对话搜索过程以达到成功和/或令人满意的结论的关键决策点。本质上，本文为用户和代理之间对话搜索过程提供了一个概念性框架，为对话搜索代理的研究、开发和评估提供了框架和起点。
URL
https://arxiv.org/abs/2404.08630
