Abstract
Voice is a natural mode of expression offered by modern computer-based systems. Qualitative perspectives on voice-based user experiences (voice UX) offer rich descriptions of complex interactions that numbers alone cannot fully represent. We conducted a systematic review of the literature on qualitative approaches to voice UX, capturing the nature of this body of work in a systematic map and offering a qualitative synthesis of findings. We highlight the benefits of qualitative methods for voice UX research, identify opportunities for increasing rigour in methods and outcomes, and distill patterns of experience across a diversity of devices and modes of qualitative praxis.
Abstract (translated)
声音是现代基于计算机的系统所提供的自然表达方式。对基于声音的用户体验（voice UX）的定性视角提供了对复杂交互的丰富描述，而数字单独无法完全代表。我们对基于声音的用户体验定性方法进行了系统性的文献综述，系统地描述了这一研究领域的特点，并提供了定性的研究结论。我们强调了定性方法在声音 UX 研究中的优势，提出了在方法和结果上增加严谨性的机会，并从多样化的设备和定性实践模式中提炼出经验模式。
URL
https://arxiv.org/abs/2404.14736
