Audio LLM benchmarks measure understanding and dialogue quality, not whether speech-enabled models respond with relational warmth when a vulnerable user discloses a mental-health concern. We introduce a 7-turn scripted-disclosure probe grounded in WHO mental-health clinical guidelines, with each script run on the same model (Azure OpenAI gpt-realtime) in both audio and text-only conditions, and acoustic-prosody analysis of the generated speech. Across 532 responses we identify two audio-specific patterns transcript-only evaluation would miss: at the elicitation turn the model's voice gets shorter, faster, lower-pitched, and quieter rather than warmer (p < .001 for five of seven acoustic features), and the modality gap on relational acceptance, small in aggregate, concentrates in the highest-stakes self-harm/suicide scripts. A two-rater listener study corroborates that perceived warmth is concentrated at specific turns and on bereavement disclosures. Together these patterns indicate that auditing speech-enabled models in mental-health contexts requires evaluating the combined audio-and-text experience the user encounters, not the transcript in isolation. We release the protocol, scoring pipeline, and scripts as a starting point for evaluating speech-enabled models in mental-health contexts.
https://arxiv.org/abs/2609.04256
Farsi, spoken by more than 120 million people, lacks a comprehensive benchmark for dialogue generation and understanding. We introduce TALKFA, a unified benchmark comprising three complementary datasets: (1) WIKI-FADIAL, 4.2K Wikipedia-grounded dialogues for knowledge-grounded generation; (2) DAILYDIALOG-FA, 6.6K dialogues annotated for dialogue acts and emotions; and (3) PLAYDIAL-FA, 2.1K theatrical dialogues with sentiment labels. While LLMs assist data construction, every dialogue undergoes multi-stage review and revision by native Farsi speakers, and only the final human-approved dialogues are released. Experiments with six LLAMA and MISTRAL models show that LoRA substantially improves dialogue generation while requiring only 25-50% of the training data to recover over 90% of the final performance gains. Across classification tasks, FABERT achieves the best dialogue-act performance, LORA-MISTRAL-7B performs best on emotion recognition, and MISTRAL-24B achieves the highest sentiment score. Human evaluation and independent external validation demonstrate the reliability of the benchmark, while comparisons with GPT-4.1 as an LLM judge reveal that automatic metrics substantially overestimate dialogue quality. Zero-shot evaluation with frontier LLMs further shows that TalkFa remains a challenging benchmark. We will release all datasets, annotation guidelines, code, and checkpoints.
https://arxiv.org/abs/2609.01810
Empirical legal research often relies on turning research questions into structured data extracted from large collections of rulings and judgments. Designing the extraction schema and then extracting the data remain a manual, expertise-heavy bottleneck. We present schematize, an open-source multi-agent system that interactively turns a researcher's problem statement into a validated extraction schema that can later be used for autonomous extraction. Schematize couples (i) a clarification dialogue that elicits implicit expert intent, (ii) iterative schema generation, (iii) data-grounded refinement that tests the schema against documents, and (iv) chat-based post-editing. We evaluated the system with human legal professional, introducing our novel methodology, and schematize achieves top performance in most of tested configurations. While the system is designed to be domain-agnostic and applicable to any document collection, we tailor and evaluate it on legal research problems. We release schematize as a pip-installable Python package with full documentation.
https://arxiv.org/abs/2609.22209
Audio Description (AD) provides spoken narration of visual events during dialogue gaps, making movies accessible to visually impaired audiences. The problem requires determining both what (which visual event) and when (position for inserting the AD) to narrate, to achieve the best user experience. Prior work has largely reduced the problem to video captioning of pre-segmented video clips, i.e., what is largely predefined and when is ignored entirely. We propose Cue2Narrate, a two-stage pipeline that jointly predicts what and when to narrate in longer untrimmed movie clips. A dual-head audio-visual localizer predicts two temporally distinct windows per AD utterance: a visual cue window and a spoken narration window. A LoRA-adapted VLM then generates concise ADs from the predicted visual evidence, trained with a Description Ranking Loss that ranks captions (negative samples) of the same frames lower than the GT AD. To benchmark this new problem statement, we introduce the LongLSMDC benchmark with up to 8-min movie clips (~6.5min on average). On LongLSMDC, Cue2Narrate outperforms video-only and audio-only localization baselines by 5--12 points in avg. mAP. Under both predicted- and GT-window evaluation, Cue2Narrate improves AD generation over the corresponding fine-tuned base VLM. These results establish the first benchmark for multi-segment AD generation on long-form clips. Data & Code: this https URL
https://arxiv.org/abs/2609.01725
Data-residency constraints force enterprises to self-host LLMs, but continuous adoption of newer models without decommissioning their predecessors expands the serving fleet, fragmenting a finite GPU pool. We consolidate traffic from over 200 internal applications onto a single model by closing quality gaps identified through production error analysis along three axes: instruction following, function-calling, and internal task distribution. Quality is tracked by offline benchmarks stratified to production traffic and scored by deterministic verifiers or calibrated LLM judges. Rather than optimising all objectives jointly, which introduces cross-domain reward interference, we train a separate GRPO expert per axis and merge them via two-stage SLERP. Each expert's reward exposes a distinct failure mode, namely semantic collapse, over-calling, and verbosity hacking, each requiring a domain-specific fix. In non-reasoning mode the recipe surpasses a ${\sim}7\times$ larger by total parameters baseline on the in-house Arena with 69.6 to 65.8, instruction following with 0.85 to 0.83, and function-calling with 0.79 to 0.77, while lifting general dialogue benchmarks. The model absorbs 50% of platform traffic, 116M requests per month, at a fraction of the serving cost.
https://arxiv.org/abs/2609.01572
Large Language Models (LLMs) are increasingly used in advice seeking and decision making that may affect social judgements. Despite stigma's profound effects on people and communities, benchmarks remain scarce. Existing general-domain evaluations typically rely on static prompts and fixed-format tasks, overlooking conversational contexts and audience effects in everyday communication. To address these gaps, we introduce SDARE-Bench, the first scenario-based benchmark evaluating both stigma detection and open-ended response generation in LLMs, comprising 1,138 dyadic queries and 1,388 group dialogue. Empirical results across 8 LLMs consistently demonstrate poor identification of stigma components, especially in group dialogues. In open-ended response generation, stigma expression was substantially higher in group settings than in dyadic, with weaker resistance to stigma and more unrealistic advice. Responses were evaluated using a classifier trained on 1,392 human annotated responses. In constructed group pressure settings, stigma expression rates further increased to a striking average of 97.5%. Our findings identify stigma response as a recurring LLM safety vulnerability, especially in socially complex conversational contexts.
https://arxiv.org/abs/2609.01548
As LLM-based human simulators are increasingly used for policy, evaluation, and training, they must faithfully reproduce real behavioral patterns. While prior work has examined behavioral fidelity in survey responses and dialogue, longer-horizon real-world activity remains largely unexplored. We introduce a framework for evaluating behavioral fidelity in long-horizon activity simulations across temporal granularities and levels of analysis. As a case study, we collect a 43-hour multi-camera dataset of in-the-wild office activity and compare trace-derived conditioning mechanisms: persona descriptors, few-shot exemplars, and statistical transition and time-of-day priors. We find that behavioral fidelity is not uniform across metrics: statistical priors bring activity and sequence distributions closest to real behavior, yet over-fragment routines and suppress within-person variability. These findings motivate a more holistic evaluation that spans multiple metrics, temporal granularities, and levels of analysis.
https://arxiv.org/abs/2609.01257
Repeated banking interactions require assistants to maintain complete, current, and traceable customer records as life changes emerge incidentally in routine requests. Existing benchmarks emphasize question answering, bounded episodes, or targeted recall rather than exhaustive longitudinal reconstruction. We introduce FinLifeBench, which evaluates two tasks over the same cumulative dialogue: reconstructing every life-event instance with its first-establishing session and reconstructing a complete 34-path financial state at consecutive checkpoints. The benchmark contains 6,000 eight-turn Korean banking sessions from 20 independent synthetic trajectories, with deterministic, exhaustive gold for 24 event types and 34 state paths and consensus quality assurance. Across eleven LLMs under a full-context condition, event-anchor recall falls from 0.591 at 15 sessions to 0.445 at 300. Errors are driven primarily by omitted events rather than poor anchor localization, while financial-state reconstruction frequently treats superseded or potentially outdated information as current; the best GCA@15 reaches 0.470. Performance on the two reconstruction tasks is only weakly associated. These results show that models can localize evidence for recovered events while still failing to maintain complete and temporally valid longitudinal records.
https://arxiv.org/abs/2609.01198
Large Language Models (LLMs) are revolutionizing digital communication by powering conversational agents deployed across domains such as customer service, digital sales, and insurance. These agents, built on LLMs, can understand user input, retrieve relevant information, and generate coherent responses. However, while they excel at factual communication, they often lack the ability to engage in truly persuasive, context-sensitive dialogue, especially in domains like insurance, where trust and clarity are critical. Building on this need within the insurance domain, our work focuses on improving the persuasiveness of digital agents, aka LLMs. To support this, we introduce InsureDial, a Persuasive Insurance Dialogue dataset, designed to capture the nuances of persuasive communication specific to motor insurance interactions. We introduce PersuaRL, a reinforcement learning-based framework that equips LLM-driven dialogue agents with the ability to adaptively explore, select, and coordinate strategies across multiple expert modules, guided by the evolving dialogue context, to achieve more effective persuasion. We conduct extensive automatic human and qualitative evaluations on two benchmark persuasion dialogue datasets, including our InsureDial. Our evaluations consistently demonstrate that PersuaRL outperforms baseline, generating contextually appropriate and highly persuasive responses.
https://arxiv.org/abs/2609.01188
Clinical LLM assistants must reason over multi-visit patient trajectories, yet whether the compact history representations used to scale them---retrieval, structured timelines, LLM summaries, agentic memory---preserve the longitudinal signal clinical reasoning needs has not been measured. We introduce ClinTraceBench: 385 MIMIC-IV-derived verified dialogues with event-ID provenance, a nine-task taxonomy (T1--T9), and L0--L4 deterministic + L5 human-audit validation (98.92\% agreement). We evaluate eight history representation strategies---a no-context floor, \textit{last-visit-only}, \textit{full-context}, BGE-M3 \textit{dense-retrieval}, two compression schemes, and two agentic-memory systems (\textit{Mem0}, \textit{A-Mem})---across four backbones (DeepSeek-V3, GPT-4o-mini, Haiku~4.5, Sonnet~4.6) on 6{,}271 questions: 32 cells, 200{,}672 predictions. Four findings: (SP4) a controlled T3 injection probe isolates compression-induced \textit{relation} loss---with the attribution sentence present \textit{before} construction, \textit{Mem0}, \textit{A-Mem} and \textit{llm-summary} still recover only 0--5.3\% of the injected positives; (SP1) compressed strategies pay an aggregation tax on multi-visit trends and cross-patient comparisons; (SP2) the blind-to-full gap spans $+29.8$~pp (GPT-4o-mini) to $+62.7$~pp (Haiku); (SP3) abstention scales non-monotonically with context length. On the Pareto frontier Haiku dominates Sonnet under \textit{full-context} (\$25.76 vs.\ \$106.21), inverting the ``biggest backbone wins'' heuristic.
https://arxiv.org/abs/2609.01111
Personalized Large Language Models (PLLMs) aim to tailor responses to individual users, where a central challenge is preference reasoning: inferring query-relevant preferences from user-related history. Existing benchmarks, however, largely assume that such preference can be retrieved from semantically related history. We study an underexplored but practically important regime, profile-preference conceptual misalignment (PRCM), where observable profile cues and query-specific preferences lie in different concept spaces, making semantic retrieval inconsistent for personalization. We introduce VIBE-Bench, a benchmark with two psychology-grounded tasks, 3,504 personas and 12,239 dialogues, including a manually verified gold test set, and requires cross-concept preference reasoning beyond surface semantic overlap. Experiments with several personalization methods show that current PLLMs largely rely on shallow semantic correlations and fail to acquire robust cross-concept mappings. These findings establish PRCM as a distinct failure regime in PLLMs and position VIBE-Bench as a focused testbed for advancing preference reasoning beyond semantic matching.
https://arxiv.org/abs/2609.00921
Multi-party interaction is a central setting for human communication and a necessary target for human-agent interaction systems that must participate in group conversation. Yet available corpora often focus on meetings, task-oriented interaction, text-based interaction, or acted scenarios, and fewer resources support cross-linguistic comparison of spontaneous face-to-face triadic discussion. This paper presents TEIDAN, a multilingual multimodal corpus that currently consists of Japanese and English three-party conversations. TEIDAN records groups of three participants discussing open-ended topics with individual pin microphones, a microphone array, and participant-facing cameras, and provides IPU-based transcripts for both language portions. Earlier studies used subsets of the Japanese portion for task-specific benchmarks in multi-party dialogue modeling; in contrast, this paper presents TEIDAN as a corpus resource spanning both Japanese and English, with planned expansion to additional languages. We describe the collection design, participants, recording setup, transcription format, and corpus statistics, and provide preliminary analyses to illustrate how TEIDAN can support research on turn-taking, addressee recognition, and multimodal grounding in human-human and human-agent interaction.
https://arxiv.org/abs/2609.00802
For noisy real-world environments such as those in open public spaces, spoken dialogue systems for both autonomous robots and avatars should be carefully designed to provide enhanced speech signals. These signals can be used either for speech recognition or, in the case of an avatar system, transmitted as clean speech to a remote operator. This work proposes an audio system that can be used for both these scenarios and was demonstrated as a proof-of-concept at the 2025 World Expo in Osaka. The first scenario is an attentive listening system with the android ERICA, and the second is a conversation support system with mobile Teleco robots, with one of them acting as an avatar for a remote operator. Both systems feature multi-party conversation and use a single multi-channel microphone array. We describe how our audio system not only enhances the speech of multiple speakers in a noisy environment, but provides a form of spatial audio which allows for more immersiveness in avatar-based conversational interactions.
https://arxiv.org/abs/2609.00648
LLM-based user simulators are increasingly used to evaluate autonomous agents at scale, in place of costly human evaluations. Despite this promise, these simulators exhibit "assistant bias," a tendency to cooperate and pursue task goals. They rarely reproduce the frustration or disengagement that real users exhibit, compromising evaluation validity. Prior work outlines that this bias is baked in during model training, which role-playing prompts fail to override. We analyze this bias from model activations, extracting a user role vector by contrasting how the model represents user versus assistant perspectives on the same dialogue. We observe two findings: (i) the user direction is identifiable in activations, elicits user-like behaviors, and captures characteristics distinct from assistant traits; and (ii) although user-role activation associates with simulation realism and steering strengthens it, it can exaggerate user behaviors and override individual user profiles. Together, our findings provide a representation-level analysis of LLM user simulators, confirming that assistant bias is structurally identifiable and that user behavior can be directionally analyzed.
https://arxiv.org/abs/2609.00608
Large Language Models (LLMs) can solve complex problems, but their misuse in high-risk domains can lead to severe consequences. Model providers therefore restrict assistance for potentially harmful requests. Refusing all cybersecurity requests would therefore harm legitimate users. Providers need a mechanism to block malicious use without denying legitimate assistance to defenders. Existing cybersecurity-specific datasets evaluate this mechanism, but none considers the conversational context of a request. We introduce 3R-Bench (Refusal, Repetition, and Revision), a benchmark of 150 real-world cybersecurity requests augmented with two adversarial conversational settings, and evaluate eight LLMs on it. Prior assistant behavior strongly changes responses to an unchanged request: among 376 available pairs from a 400-pair panel, compliance rises from 62.0% after refused history to 85.1% after accepted history. The opposite pattern appears under dialogue decomposition. In comparison, compliance falls from 501/800 direct responses to 172/800 after dialogue; among 738 pairs returning model-authored text in both conditions, the decrease is 45.1 points. Failure feedback recovers only a small fraction of this loss.
https://arxiv.org/abs/2609.00578
With the growing scale of multi-agent architectures and large language models, deployed AI assistants are increasingly tasked with reasoning over long, continuous, multi-session conversation histories. Current benchmarks evaluate this dialogue history as information retrieval over long horizon, temporal reasoning, or knowledge updates, while crucially ignoring the fundamental dynamics of human-agent interaction, i.e. how they said it. To address this gap, we present VoiceLongMemEval (VLME) benchmark, where every answer depends on paralinguistic metadata (emotion labels, prosody descriptors, and voice events) attached to conversational turns, which is otherwise unrecoverable from the words alone. Every item passes a three-stage adversarial gate, ensuring that a strong language model fails when given only the transcript. Evaluating leading frontier and open-weight models reveals a pervasive affect gap; providing text-track paralinguistic metadata yields a 0.09 to 0.38 accuracy boost (0.61 to 0.69 when prompted with evidence hints), while standard ASR pipelines systematically discard this signal. Additionally, audio-native models successfully extract these cues directly from speech (0.354 to 0.412 vs. 0.325 blind). Code and dataset will be made available upon acceptance.
https://arxiv.org/abs/2609.00570
Evaluating task-oriented dialogue agents requires judging not merely whether a reply reads well but whether each turn advances the underlying workflow state correctly--a distinction conventional holistic LLM judges can miss because they evaluate the available context as a single unit and require one or more full-model calls per turn. We propose SAGE (State-Grounded Abstention-Aware Evaluation), which compiles a workflow specification and per-turn state diff into atomic, schema-grounded criteria and routes each through a cascade of symbolic and encoder/NLI verifiers that abstain rather than guess, aggregating criterion verdicts into a turn-level decision with an evidence trace. Its recommended operating point, SAGE-Core, decides 81--91% of criteria with only the compiler, symbolic rules, and on-device encoders--at zero paid LLM cost--while SAGE-LLM adds an optional focused-LLM fallback for open-class criteria. Across four slices spanning MultiWOZ, Schema-Guided Dialogue, and ABCD, no evaluated LLM-as-a-judge baseline--including a state-aware GPT-4.1 judge and cheaper GPT-4.1-mini variants--significantly exceeds SAGE-Core on any slice, even though the GPT-4.1 G-Eval judge costs $4.7--8.0 per 1,000 turns to SAGE-Core's $0. A two-annotator human audit (n=200, $\kappa$=0.94) confirms strong label fidelity on the transcript-visible failure classes--where, excluding the weak-salience IUV class, SAGE-Core is statistically tied with the strongest LLM judge--and honestly scopes ignored-user-value as a state-consistency signal with weak broad-human salience. We analyze construct-validity limits from injected failures and partial symbolic circularity.
https://arxiv.org/abs/2609.00434
Many people now see AI systems as not just productivity tools but as social companions. Researchers are eager to study the consequences of AI companionship behaviors, such as validation, which evoke trust, empathy, and attachment in human-human interaction. However, human-AI interaction data is limited and unreliable, slowing research progress. We scale small amounts of real-world data by simulating multi-turn human-chatbot dialogue across a range of chatbot behaviors and use cases. We release CompanionSim: a simulation framework with 2,240 simulated human-chatbot conversations representing 16 chatbot behaviors across seven use cases. Human participants annotated the simulated conversations and real-world conversations in two experiments probing perceptions of companionship behaviors. We conducted Study 1 with a U.S. representative sample ($N_{1}~=~628$) and Study 2 across the U.S., U.K., India, and Nigeria ($N_{2}~=~3,646$). Surprisingly, we find that companionship behaviors reduced likability, humanlikeness, and trust in AI chatbots. These effects were larger in particular subgroups: women and older participants saw companionship chatbots as less likable, humanlike, and trustworthy. We encourage researchers to leverage real-world and synthetic data together to study the differential impacts of AI companions and to create benchmark evaluations of AI chatbots.
https://arxiv.org/abs/2609.00250
Automatic academic paper-to-slide generation is inherently iterative, because creating an effective presentation requires repeated cycles of generation, critique, and revision. Recent multi-agent systems partially acknowledge this through internal critique-and-revise loops, while conversational approaches allow users to refine generated slide decks through dialog. However, these refinement processes either remain largely closed to the user or introduce feedback only after a complete deck has been produced, limiting the user's ability to participate in the iterative refinement of narrative flow, content allocation, and presentation emphasis. To address this gap, we introduce ConvDeck, a multi-agent pipeline for conversational paper-to-slide generation that distributes interaction across the pipeline through stage-specific loops, allowing users to iteratively refine both the presentation outline and the final slide deck at the stages where each kind of decision is made. These loops are driven by a refinement mechanism in which agents can think, speak, and act, enabling them to either directly apply edits or respond conversationally to clarify user feedback and discuss revision options. Our evaluation shows that stage-specific conversational feedback improves user-goal satisfaction while preserving narrative coherence, content quality, and visual presentation.
https://arxiv.org/abs/2609.00226
LLM assistants and agentic systems log long multi-turn conversations. AI providers often scan these conversations for Personally Identifiable Information (PII) and mask the PII before storing or processing conversation data. Yet most PII detectors and benchmarks target self-contained records rather than cross-turn evaluation. To evaluate PII detection across turns in multi-turn conversations, we introduce PII-TRACE (Tracing Recurring PII Across Conversational Exchanges), to our knowledge the first PII benchmark to assess whether detectors identify PII in conversational contexts and cover every mention of a recurring identifier across turns. PII-TRACE contains 13,148 synthetic multi-turn dialogues in 13 languages with character-level spans and identifier clusters. Across eleven baselines, including frontier LLMs, no detector achieves full entity-level coverage without substantial false positives on PII-free conversations, and single-pass reading loses a third of the gold characters on long dialogues. To close this gap, we introduce PII-Tracer, a compact 0.6B-parameter detector trained with conversation-level supervision. PII-Tracer attains the highest entity-level coverage of any system we evaluate and also performs strongly on standard single-record benchmarks.
https://arxiv.org/abs/2609.22200