Abstract
Detection of misunderstanding is an urgent problem to solve because communication has moved away from real-time, in-person interaction and is increasingly handled by AI-mediated channels. This shift cuts communicators off from the resources repair depends on faster than new means of detection are being built. In this paper we analyse misunderstanding as a layered process in which a divergence is generated, may then be amplified, and is either detected and repaired or left to persist unnoticed. Consolidating accounts from nine fields of research that do not ordinarily cite one another, we identify eleven exact failure modes and show that each operates at a specific point in a communicative process rather than anywhere within it. Those points give eight analytical layers, derived from the literature rather than adopted from an existing model. Eight of the mechanisms primarily generate a divergence, two primarily amplify one already present, and one governs whether a divergence is detected and repaired. We model the eight layers formally, extending information and communication theory from the transmission of signals to the reconstruction of meaning, and we supply a source-by-source evidence matrix that makes every rating auditable, a coding manual, and nine analysed dialogue cases. No prior classification of misunderstanding both locates mechanisms at points in the process and types them by function.
Abstract (translated)
URL
https://arxiv.org/abs/2608.13604
