Abstract
High-stakes advisory domains such as medical aesthetics, legal consultation, and educational planning exhibit a two-phase structure. The early phase requires empathetic elicitation and emotional support, and the late phase requires authoritative specialist judgment. Neither fully automated agents nor human junior consultants adequately address this structure at scale. We formalize the core design challenge as dynamic decoupling, asking how an AI advisory agent should decide what to ask, when to stop, what to resolve autonomously, and what to forward to the specialist. We present ThuRunel, an advisory agent combining a finite-state belief management framework, a chain-of-thought teacher synthesis protocol, and learned generation adapters. Against eleven baselines, ThuRunel achieves consistent improvements in elicitation completeness and specialist brief quality. ThuRunel is publicly deployed as a bilingual web application in which the same decoupling decisions operate from the client's side, grounded in a curated knowledge base that cites its sources in every answer.
Abstract (translated)
URL
https://arxiv.org/abs/2609.36340
